Privacy Policy

Fail2Fix ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our platform.

Fail2Fix is a managed MOT repair service designed to help users understand MOT failures and organise repairs. We are not a garage and do not carry out vehicle repairs directly.

1. Information We Collect

We may collect the following information:

• Vehicle information (registration number, MOT status, failure data)
• Contact details (name, email address, telephone number)
• Location data (postcode)
• Technical data such as IP address, browser type, and device information

Vehicle and MOT-related data may be retrieved from official or third-party sources where available.

2. How We Use Your Data

We use your data to:

• Display MOT failure information
• Provide repair options and platform functionality
• Communicate with you regarding enquiries or bookings
• Improve platform performance and user experience

We do not sell your personal data.

3. Legal Basis for Processing

We process personal data where necessary for:

• Performance of a contract
• Legitimate business interests
• Legal and regulatory compliance

4. Data Sharing

Your data may be shared with independent third-party garages solely for the purpose of facilitating repair enquiries or bookings. Fail2Fix does not control how third parties process your data and recommends reviewing their privacy policies.

5. Data Storage and Security

We take reasonable technical and organisational measures to protect your data. Data is retained only as long as necessary to provide the service or meet legal obligations.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data, subject to legal requirements.

7. Contact

For privacy-related enquiries, contact: